Frequently Asked Questions
1
What are the shipping costs?
On our website you can find the shipping costs for all countries. During checkout you will see the exact shipping costs. Please do not forget to select your country first.
2
How long does shipping take?
On our website you can find the shipping times per country. We always ship orders within 1-2 business days.
3
Can I return my order?
Yes, returns are possible within 14 days, as long as the item is unworn. We do not offer refunds. Once we receive your return, you will receive a voucher within 2 days by email.
4
How do I request a return?
For return instructions, please email us at: info@bybeeyz.com. Return shipping costs are at your own expense.
5
Is my size still in stock?
On our website you can see which sizes are available for each dress. If your size is not visible, it is sold out.
6
When will an out-of-stock dress be restocked?
Unfortunately, dresses are not restocked. Please feel free to contact us to ask if we will be getting a specific dress. Sometimes we do pre-orders. This will also be announced on our website.
7
Do you provide measurements?
Yes, on our website you will find a size chart.
8
Can I make an appointment?
Yes! Please send us a message at: +31 6 30577251.
9
Can I pick up my order?
Yes, it is possible by appointment. Please send a message to: +31 6 30577251.
10
Do you ship worldwide?
Yes, we ship worldwide. For Canada and the United States, you can contact us via: +31 6 13094328.
11
What payment methods do you accept?
We accept almost all payment methods available. You can find them during checkout on our website.
12
Can I change my order?
Changes are no longer possible. Please send an email to: +31 6 13094328.
13
Where can I track my order?
Once your order has been shipped, you will receive an automatic email with a track & trace code.
14
What should I do if I received a wrong or damaged item?
Please contact our customer service within 48 hours after receiving your item via: info@bybeeyz.com. After 48 hours, we are unfortunately unable to assist further.
15
How quickly will I get a reply from customer service?
You will receive a reply within 48 hours. During busy periods, our response time may be a bit longer than usual.
16
Can I contact you by phone?
We are not available by phone. Please contact us via WhatsApp.
17
Do you ship to Canada and the United States?
You can order from WhatsApp. Please send a message to: +31 6 13094328.
18
Do you offer discounts or promotions?
If we have discounts or promotions, we always share them via Instagram: @bybeeyz.
19
How can I contact customer service?
Via WhatsApp at: +31 6 13094328.
20
Can I also choose express shipping?
Yes, you can. On our website you can choose express shipping if available, but we also offer it manually. Please place your order first via the website. Then send us a WhatsApp message with your order number: +31 6 13094328. The cost for express shipping is €30 in total.
21
Where are you located?
We are located in the Netherlands, Zwijndrecht. We have a showroom and work by appointment.
22
Do you make custom dresses or alterations?
No, we do not make custom dresses. Our dresses are ready-made. We also do not make alterations. The dresses are sold as they are.
Extra Information
We do our best to help everyone as quickly as possible. During busy periods, our response time may be a bit longer than usual. Thank you for your understanding!
Our customer service is available 7 days a week from 9.00 to 21.00 European time.
We always ship orders within 1-2 business days. For pre-orders, a different delivery time applies, which will be stated.
Please do not contact us via multiple platforms at the same time. We always reply on one channel.
Outside Europe, import duties and taxes may apply. These costs are not included and are the responsibility of the customer.
Trying on dresses is only possible by appointment. Please send a message to: +31 6 30577251.
We do not reserve dresses.
We do not rent dresses, all dresses are for sale.
We do not rent dresses, all dresses are for sale.
Do you have any other questions? Please contact our customer service via WhatsApp:
+31 6 13094328
+31 6 13094328